CAAAV Tests the Effectiveness of 311* For Assistance to Our Communities

Each CAAAV program area (Chinatown Justice Project, Women Workers Project, Youth Leadership Project) chose a day for members to call 311 to flood their lines. CAAAV wanted to test the timeliness of getting a translator, as well as the quality of the translation. At the November Chinatown Tenant’s Union meeting, there was a discussion about how tenants can get repairs and the importance of calling 311. Three tenants shared their stories of how they have changed their attitude towards calling 311 and feel more confident to do so. The youth then split into groups with the tenants to go over their repair issues and called 311 together.

*311 is New York City's phone number for government information and non-emergency services.